Frequently Asked Questions

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General Questions

What is SimplePractice?

SimplePractice is a cloud-based, award-winning practice management solution that provides the tools for health and wellness professionals to run their practice more efficiently.

Key features include secure messaging, custom paperless intake forms and progress notes, electronic claim filing, superbills, a beautiful client portal for clients to book appointments, access to the template library, free appointment reminders (SMS text, voicemail, or email), billing & invoicing, etc.

Which specialties can use SimplePractice?

SimplePractice was designed for health and wellness professionals in private practice. Our original focus was behavioral health, but since all practices require scheduling, billing, and charting, thousands of customers in other specialties and fields find SimplePractice a great fit for running and growing their businesses.

Our customer-base includes therapists, psychologists, social workers, counselors, speech-language therapists, occupational therapists, physical therapists, dietitians, substance-abuse and addiction counselors, acupuncturists, chiropractors, and more.

How do I sign up?

We're so confident you'll love SimplePractice, we offer a 30-day, free trial. There’s no credit card required and you’ll have access to all of our features. At the end of the 30 days, you can upgrade to one of our paid plans, or simply allow your account to expire.

I’m currently using a different tool for practice management, is it easy to switch to SimplePractice?

Absolutely. We can even help you import your data from other systems. Just contact our customer support team to get started.

I'm part of a Group Practice - can we use SimplePractice?

Yes! Learn more about our Group Practice features here.

How much time does it take to get set up on SimplePractice?

You can be up and running in minutes. We’ve made it simple to get started with minimal required information for you to enter. As you use SimplePractice’s features, you can customize as-you-go.

How does SimplePractice work for people outside the United States?

We offer support for currencies in US and Canadian Dollars. Many international customers have found SimplePractice to be a valuable tool for their practice and more international features are coming soon.

Can I export data from SimplePractice?

Of course. You can easily and securely export your practice and client data as often as you like.

How do I get help?

To help you get the most out of SimplePractice we offer:

  • Email support Monday-Friday from 6:00AM - 6:00PM PST. During these times, you can expect a first response within four hours. We do not offer phone support at this time.
  • A Help Center with hundreds of helpful articles, guides, troubleshooting tips, videos tutorials, and other useful information, organized by topic.
  • One-on-one training sessions with an onboarding specialist.
  • Weekly Online Classes
  • Access to a thriving Facebook community of over 3K customers, who share advice and tips for using SimplePractice.
Can I offer feedback?

Please do! We’re always looking to improve the experience. There’s a Give Us Feedback tab in your account settings where you can submit any thoughts and ideas you may have. Alternatively you can contact us through our Help Center. And thank you in advance.

How do I cancel my subscription?

Within your account settings, there is a link you can use to cancel your account. We make it easy to cancel your account and take your client info with you.

Compliance & Safety

Is SimplePractice compliant with HIPAA’s security and privacy policies?

Yes, security of your account and electronic Patient Health Information (ePHI) is extremely important to us, so we go above and beyond the standard security and privacy requirements. To learn more about our extensive security measures, visit our security page.

Is SimplePractice ICD-10 compliant?

Yes! We are fully compliant with the requirements put forth by the Centers for Medicare & Medicaid Services (CMS) in the ICD-10 mandate.

Do you have a Business Associate Agreement?

Yes, you can find our BAA here.

Billing

How does your refund policy work?

SimplePractice provides a free 30 day trial and is either a month-to-month or year-to-year, pay-as-you-go service and we do not provide refunds. You can cancel the service at any time, but you are responsible for any charges already incurred.

What 3rd Party Credit Card processor does SimplePractice use and what are the fees?

We use Stripe as our PCI compliant secure credit card processor. Stripe charges 2.95% + 30¢ per successful card charge. There are no setup fees, monthly fees, or fees for refunds. You can get started with a Stripe account in under a minute and we have seamlessly integrated Stripe into SimplePractice's accounting systems.

How much does it cost?

After your 30-day free trial, you can choose the best plan for you and your practice. Our plans start as low as $35/month with an annual subscription, or $39/month if you pay monthly. You can change your plan anytime and there are no contracts or setup fees. To learn more, check out our pricing page.

Are there any hidden fees?

Nope, nothing hidden and no nickel and diming you. The only exceptions are fees for credit card processing and insurance claims, which are essentially pass-through fees to the vendors that provide these services.

The most important part of our company is you.

SimplePractice is built for you and supporting your success is one of our top priorities. We strive to provide you with unparalleled support and encourage you to let us know how we can improve our products to serve you better.

Check out our help center

“Honestly, I am consistently blown away by the speedy and conscientious support from SimplePractice. I don’t know if I have ever experienced better support from any other company.”

— TIFFANY D.

“I have been searching for a way to manage my mental health practice without hiring someone. I need practicality, simplicity and speed. SimplePractice exceeded my expectations. The customer service is amazing. I’m hooked.”

— JENNY S.